CARY, N.C. – Elaine Buxton, president and CEO of Confero, Inc. (http://www.conferoinc.com), a national customer experience measurement firm, will be featured in the 2012 Woman's Advantage Shared Wisdom Calendar for the fifth consecutive year. The calendar includes daily advice from women business leaders from across the United States and Canada on subjects including: organization, promotion, sales and human resources. Selected from more than 5,000 submissions, Buxton's quote is "If it's important to your business, find a way to measure it."
"I am honored to be included in the Woman's Advantage Shared Wisdom Calendar," said Buxton. "Confero, Inc. has greatly benefitted from the advice of other successful businesswomen, and I hope to pass helpful advice on to other women, whether they are experienced executives or new entrepreneurs."
NEW MEDIA CONTENT:
Video on Confero's Mystery Shopping Services
- Buxton's past quotes in the Woman's Advantage Shared Wisdom Calendar are:
2008: "Curiosity is the foundation for almost everything in business. Nothing ever changes if no one asks "Why?""
2009: "Think like your customer. Put yourself in their shoes. Would you do business with you?"
2010: "Focus on the future by tracking your key customer retention indicators. Lost customers only show in the rear view mirror."
2011: "Find solutions, not problems. Coach your staff to do the same."
ABOUT CONFERO, INC. CUSTOMER EXPERIENCE RESEARCH:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. In 2009, Confero was ranked on Inc. magazine's Inc. 5000 list, distinguishing the firm as one of the nation's top 5,000 fastest-growing privately-held businesses. Confero ranked No. 51 among the Top 100 N.C. Small Businesses in 2009, and was named to Carolina Parenting Inc.'s 2010 N.C. Family-Friendly 50 list. Most recently, the firm was presented with a Stevie® Award in the Customer Service Consulting Practice of the Year category in the 5th annual Stevie Awards for Sales & Customer Service, and honored with a 2011 Greater Raleigh Chamber of Commerce Pinnacle Small Entrepreneurial Business award. For more information, call (800) 326-3880 or visit http://www.conferoinc.com.