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Roadmap to Excellence: The Customer Experience! – December 14

December 14, 6:45 pm - 9:00 pm | Free

Wake Tech Small Business Center FREE Seminar – Is your business prepared to shake up the competition? Turn Customers into Promoters of your Brand. Whether you are a new or existing small business, a solid plan to manage the customer’s journey from sales to service is essential. The practical insights in this session will assist you with:

•  Designing a plan. Understand the importance of laying the groundwork for exceeding customer expectations. Construct a plan with seven basic principles.
•  Assessing the process through the customer’s lens.  Learn the importance of all linkages in your customer’s end-to-end journey, proactively identify potential issues, and increase the effectiveness of connections to your brand.
•  Creating a customer journey map. Develop a practical high level customer journey map.
•  Keeping promises and knowing the pain points.  Increase the focus on measures that matter and understand what your customer really wants you to do. Evolve customers into promoters.

Presenter: Jamonica Hill

Register Today!

Details

Start:
December 14, 2017 6:45 pm
End:
December 14, 2017 9:00 pm
Cost:
Free
Event Category:
Website:
http://sbc.waketech.edu

Organizer

Wake Tech’s Small Business Center
Phone:
919-335-1001
Website:
http://sbc.waketech.edu

Venue

Wake Technical Community College - North Campus
Phone:
919-335-1001
6600 Louisburg Road Raleigh, NC 27616 United States
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