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Roadmap to Excellence: The Customer Experience! – May 15

May 15, 6:45 pm - 9:00 pm | Free

Wake Tech’s Small Business Center FREE Seminar:

Topic: Customer Relations

Is your business prepared to shake up the competition? Turn Customers into Promoters of your Brand. Whether you are a new or existing small business, a solid plan to manage the customer’s journey from sales to service is essential. The practical insights in this session will assist you with:

• Designing a plan. Understand the importance of laying the groundwork for exceeding customer expectations. Construct a plan with seven basic principles.
• Assessing the process through the customer’s lens. Learn the importance of all linkages in your customer’s end-to-end journey, proactively identify potential issues, and increase the effectiveness of connections to your brand.
• Creating a customer journey map. Develop a practical high level customer journey map.
• Keeping promises and knowing the pain points. Increase the focus on measures that matter and understand what your customer really wants you to do. Evolve customers into promoters.

Speaker(s): Jamonica Hill

 Fee: No Cost

Details

Start:
May 15, 2018 6:45 pm
End:
May 15, 2018 9:00 pm
Cost:
Free
Event Category:
Website:
http://sbc.waketech.edu

Organizer

Wake Tech’s Small Business Center
Phone:
919-335-1001
Website:
http://sbc.waketech.edu

Venue

Wake Technical Community College - West Campus
Phone:
919-335-1001
3434 Kildaire Farm Road Cary, 27518 United States
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